Source: http://feedproxy.google.com/~r/hugoguzman/~3/2N8pyZqeY0M/
Tuesday, January 24, 2012
How to turn a disappointed customer into a brand ambassador
Want to hear a funny/sad story? I was once involved in a conversation with a major brand concerning the frequent negative posts on their corporate Facebook page. Not an uncommon problem at all. In fact, many of the organizations I’ve worked with over the years suffer from this problem (e.g. negative customer interactions within their [...]
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